Bajlok FAQ — All Your Questions Answered

No. bajlok's policy allows only one account per mobile number, device, and household. Attempting to create multiple accounts may result in permanent suspension of all accounts and forfeiture of any balances.

You can update your name, email, and mobile number from Account Settings. However, some changes may require identity verification (KYC). You can also reach out to the support team for assistance.

KYC (Know Your Customer) is an identity verification process that keeps your account and funds secure. KYC may be required before large withdrawals or if suspicious activity is detected. Simply submit a photo of your National ID or passport.

Yes, you can request to close or delete your account through the bajlok Support team. Please withdraw any remaining balance before doing so. As part of Responsible Gaming, Self-Exclusion Yes, you can.

Click the "Forgot Password?" link on the bajlok login page. Enter your registered mobile number or email and you'll receive an OTP or reset link. Set your new password and log back in within minutes.

Yes, bajlok is fully mobile-friendly. You can easily access it from any Android or iOS smartphone browser — no app download required.

The minimum deposit on bajlok is just BDT 300. You can start gaming and earning bonuses from that amount. Limits may vary slightly depending on your chosen payment method.

Deposits via bKash, Nagad, and Rocket are usually credited within 1–5 minutes. Bank transfers may take 15–30 minutes. If more than 30 minutes have passed, please contact bajlok Support.

If a deposit fails, the amount is typically refunded to the original source within 1–3 business days. If you don't receive it, please contact bajlok Support with your transaction reference number.

The minimum withdrawal on bajlok is BDT 500. The maximum daily withdrawal limit depends on your account level and KYC verification status. VIP members can withdraw higher amounts.

If your withdrawal has been pending for more than 2 hours, contact bajlok support with your withdrawal ID and amount. Withdrawals may also be held if KYC is incomplete or bonus wagering requirements have not been met.

Withdrawing winnings from a bonus requires meeting specific wagering requirements. Each bonus has its own terms, which are detailed on the bonus page. Once the wagering conditions are fulfilled, your winnings can be withdrawn directly.

A wagering requirement means you must place bets totalling a specified multiple of your bonus before withdrawing. For example, a BDT 100 bonus with a 20x wagering requirement means you need to wager BDT 2,000. You can track your progress in the Bonus section of your account.

Share your bajlok referral link or code with friends. When they register and make their first deposit, you'll earn a referral bonus. Find your referral link in the Referral section.

Yes, active bajlok members receive weekly cashback. A set percentage of your net losses is credited back to your account every Monday. The higher your VIP level, the higher your cashback rate.

All games on bajlok operate in accordance with international standards. RNG (Random Number Generator) is a technology that ensures game outcomes are completely random and unbiased. Results are regularly audited by independent third-party auditors.

If a game fails to load, refresh your browser, clear your cache, or try a different browser. Check your internet connection as well. If the issue persists, contact bajlok support with your session ID and the name of the game.

Change your password immediately and notify bajlok support. The support team will investigate your account and take the necessary action. Having 2FA enabled makes unauthorized access significantly harder.

No. bajlok representatives will never ask for your password via phone, SMS, or email. Anyone requesting your password is attempting fraud — never share it, and report the incident to bajlok Support immediately.

You can activate a cooling-off period (24 hours–6 weeks) or self-exclusion (6 months to permanent) through Account Settings or by contacting support. Promotional messages will also be paused during this time.

Absolutely not. bajlok strictly prohibits access for anyone under 18. Age verification is mandatory during registration, and ID documents may be requested immediately for any suspicious account.